Refund and Returns Policy
Returns Policy – LED Shop Direct
At LED Shop Direct, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Return Period
•Full-priced items may be returned within 14 days of receipt for a refund.
•Sale or discounted items must be returned within 7 days of receipt.
•Faulty items should be reported and returned as soon as possible.
⚠ Returns outside of these timeframes will not be accepted.
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How to Return an Item
Please contact us before returning any items:
•📞 Phone: 01254 366488
•📧 Email: info@ledshopdirect.co.uk
When contacting us, please provide your order number and the reason for return. Items should be returned in their original packaging and condition. Until we receive the goods, the return remains your responsibility. We recommend using a tracked or signed-for delivery service.
Condition of Returned Items
All returned items must:
•Be unused, undamaged, and in original packaging
•Include all original parts, accessories, and documentation
Items returned in poor condition or not fit for resale will not be refunded.
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Refunds:
•Refunds will be issued to the original payment method within 5–7 working days of receiving and inspecting your returned item.
•Original delivery charges are non-refundable, unless the item is faulty or incorrectly supplied.
•You will receive an email confirmation once your refund has been processed.